01Talk to us
+91 98400 12345
Fastest for booking-day problems
support@oneturf.in
We reply within one working day
We will never ask for your sign-in code, card details or UPI PIN. Keep them to yourself.
02Booking a turf
How do I book a slot?
Open a turf, pick a court and a day, tap the hours you want (tap the next hour to play longer), then pay online. Your entry pass appears in My Bookings straight away.
Why is the price different on weekends?
Venues set a weekday rate, a weekend rate, and their own prices for times of day (cheaper mornings, evening peak). An owner can also set a special price on a particular slot. The slot board always shows the exact price of every half hour.
Can I use a coupon?
Yes. After you pick your hours, type the code in the bill and tap Apply. The discount comes off the court price before you pay.
What do I show at the gate?
The Entry QR pass in My Bookings. The gate scans it from an hour before your slot until it ends.
03Payments and refunds
How do refunds work?
Cancel from My Bookings before the slot starts. 12+ hours before, nearly all of the court price comes back; 4–12 hours before, half; under 4 hours, nothing. Full details: cancellation & refunds.
My payment went through but the booking says "Payment not completed"
Give it a minute, then tap Sync Bookings in My Bookings: the bank confirmation can arrive a little late. If it still shows unpaid, contact us with the booking ID and we will sort it out.
04Play Together
How do I find players for my game?
Book a court, then start a match from My Bookings or create a public game in Play Together. Share the invite link or join code with friends; others nearby can find public games and join.
A game is full. Can I still get in?
Tap Join the waitlist. If a player drops out, you move into the squad automatically.
How do match results and stats work?
The host enters the result, and a player from the other team confirms it. Only confirmed results count towards your stats, ratings and the leaderboard.
05Your account
I did not get the sign-in code
Check WhatsApp (codes arrive there first), make sure the number is right, and wait 30 seconds before asking for a new code.
How do I delete my account?
Email grievance@oneturf.in or message +91 98400 12345 from your registered number and we will delete it. See the privacy policy for what is removed and what the law makes us keep.